Ordering Information

How do I place an order?
Click on the “Add to Cart” for each item you want to purchase. Click on “Go to Checkout” to review and confirm your purchase. When you are ready to complete your transaction, click on “Make Purchase.”

Methods of payment
You may use the following methods of payment: Visa, Mastercard, Discover, American Express

Do I pay tax?
Alivea is based in NYC, therefore If you live in the State of New York, we are required to charge you New York tax on your purchases.

How will I know that my transaction has been accepted?
We will immediately e-mail you a confirmation with total amount of charge.

I have a question about a product. Who can I speak with and when?
Please email us at info@aliveacream.com during normal business hours and we will respond the same day whenever possible.

When is my credit card charged?
When you place the order. If for any reason we are unable to immediately ship your order, we will contact you via e mail as to the estimated duration and reason for the delay.

Credit Card Security
All information sent over the internet is encrypted to assure privacy. If you prefer to order over the phone, please email us at info@aliveacream.com during regular business hours with your contact information and items that you would like to purchase and we will gladly call you to take your order over the phone.

Customer service

Please e-mail us with any inquiries at info@aliveacream.com. We will respond the same day whenever possible.

Can I check on the status of my order?
We will inform you via e-mail when your purchase is mailed. You may contact us at info@aliveacream.com for an accurate update. We will respond the same day.

Shipping information
Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 12pm EST, or on weekend days or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.

Shipping delivery time is determined by usps.com

International Shipping
We will gladly ship anywhere in the world. Simply send us an email at info@aliveacream.com and we will get back to you to review shipping options.